Two service lines. One partner in India.
After-sales support that keeps your customers happy, and refurbishment that turns returns back into revenue. Use one, or both.
We look after your customers in India.
Repairs, warranty, customer care and logistics, run as an extension of your own after-sales team.
After-Sales Service
Your brand's service partner in India, handling customer issues from the first complaint to final resolution.
Repairs
Component-level repair of consumer electronics and small appliances, with a documented fault and fix record for every unit.
Warranty Management
Warranty validation, claim processing and repair-or-replace decisions made against your policy, with records you can audit.
Returns & RMA Handling
Return authorisation, intake, diagnosis and routing of each unit, with closed-loop updates to you and your customer.
Customer Care
Support for your customers in India in English, Hindi and Kannada: complaint logging, status updates and service follow-up.
Pan-India Service Logistics
Pickups from customers and warehouses across India, inbound receipt at our facility and return delivery after service.
We recover value from returned stock.
Inspection, testing, refurbishment and repacking that get returned units back on sale.
Quality Inspection
Visual, cosmetic and functional inspection against your acceptance criteria, with structured defect reporting.
Functional Testing
Standardised bench tests that confirm each unit works against client-defined pass criteria.
Refurbishment & Grading
Cosmetic restoration and A/B/C grading, so every unit goes to the resale channel where it earns the most.
Repacking & Relabeling
Retail-ready or brown-box repacking, barcode and regulatory relabeling with scan-verified workflows.
Secure Data Wiping
Sanitisation of phones, laptops and storage media to recognised standards, with a per-device audit record.
Warehouse & Inventory Support
Inventory audits, put-away, kitting and outbound support for your stock held in India.
Reports you can trust from anywhere.
After each consignment you receive a QC and service report with defect summaries, photo evidence and the outcome for every unit: resold, used for warranty, or recycled.
How an engagement starts
- 01Share your products, volumes and goals
- 02We agree scope, SOPs, SLAs and pricing
- 03Pilot batch with full reporting
- 04Scale up to a long-term program